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  In today’s digital age, social media has become an essential tool for businesses to connect with their customers and build their brands. However, social media can also be a double-edged sword. A negative social media campaign can spread quickly and have a significant impact on a company’s online reputation. In this blog, we will discuss how to handle a negative social media campaign and turn it into a positive outcome, with the help of Build Brand Better, an online reputation management company. Step 1: Monitor Social Media Channels The first step in handling a negative social media campaign is to monitor social media channels. This includes keeping an eye on your company’s social media pages, as well as industry-related social media channels. By staying up-to-date with what is being said about your company, you can quickly identify negative comments and address them before they become a more significant issue. At Build Brand Better, we offer social media monitoring service...

  The Role of Customer Service in Reputation Management: Best Practices for Handling Complaints In today’s digital world, a company’s reputation is everything. With the rise of social media and online reviews, it’s more important than ever to maintain a positive online reputation. As an online reputation management company, Build Brand Better understands the critical role that customer service plays in reputation management. In this blog, we’ll explore best practices for handling complaints and how they can help build and maintain a positive online reputation. Respond promptly: When a customer has a complaint, it’s important to respond promptly. This shows that you value their feedback and are committed to resolving the issue. According to a survey, 71% of customers who received a response to their complaints on social media would recommend the brand to others. Listen actively: When responding to complaints, it’s important to listen actively to the customer’s concer...

  The primary goal of online reputation management is to ensure that positive, accurate information appears online when someone goes searching for your business. Complete, accurate, up-to-date, and active websites, social media platforms, and blogs are a great way to ensure that you are in control of your search results. A reputation audit will help you understand what people think of your brand. This will give you an in-depth review of where your brand is positioned in the market. You will understand the strengths, threats, and weaknesses of your brand. You will also get to know who your competitors are and how you are performing against them.

  Positive reviews on the career community website Glassdoor are an excellent way to attract people to join your company. When potential employees find out that a company is a good place to work, it is much easier to attract and retain top talent. On the other hand, it can be hard to appeal to new employees if you have negative reviews on Glassdoors; it can create difficulty for you when it comes to attracting new customers. Our Glassdoor review management service will reclaim your business’ reputation from unfair reviews. Most companies can’t achieve a 4+ star rating on Glassdoor without a plan. Glassdoor seems highly authoritative in search engines, which means it is very likely to be one of the top search results when you Google your company’s name. It has a review process in place in an effort to stop false and negative reviews before they make it online. However, the process is far from foolproof, and some false reviews are published, which can affect the reputation. If you f...

  For businesses and brands, negative, defamatory, or libelous content give a devastating effect. This can impact customers’ trust in your business and your sales. To maintain your business image and trust, we Build Brand Better provide service for removing negative content from google search results.

  Finding negative content about you or your company on YouTube or other websites can be disappointing, but fortunately, you can take steps to protect your brand. You might not be able to have a negative or defamatory comment removed, but you are free to report negative videos for YouTube to review . Videos that violate YouTube’s community guidelines can be removed. YouTube videos contain embarrassing, negative, or defamatory content about individuals or businesses, but there are several strategies to remove such videos from YouTube and Google search results.

  Build Brand Better is the one-stop solution for providing Online Reputation services. We help organizations build and maintain their online reputations through our services.